Frequently Asked Questions
01 FAQ What is Big Elephant?
Big Elephant is one of the best property management companies in Dubai that offers thorough and professional aids to eliminate loads of pressure from facility owners/managers.
02 FAQ How soon will Big Elephant respond to an emergency call?
We aim to respond to all service calls within 2 hours and an hour for an emergency call.
03 FAQ How to send/make/report a complaint?
04 FAQ Will I have to pay for the repairs I have requested?
05 FAQ What makes Big Elephant stand out among other facility maintenance companies?
We are unique because we are a General Contractor, which means you don’t have to search and manage sub-contractors.
06 FAQ Where is Big Elephant Located?
Please see our offices’ locations below:
Dubai: Office 703, Damas Tower, Al Maktoum Road, Deira, Dubai
Sharjah: Office 201, Al Shaam Tower, Opp Al Arab Mall, Al Tawun, Sharjah
07 FAQ Who do I call if I have an issue regarding the cleanliness of the common area?
Please report this concern to your real estate company as the cleanliness of the common area is not part of the maintenance services we offer
08 FAQ Do I need to be home when the technician arrives?
For your security and safety, we highly recommend you to have someone at home to monitor our technicians.